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Black Friday

WINTER SELECTION

F/W 2024

Up to 60% Off Select Items

BLACK FRIDAY EXCLUSIVE

Winter Coat Collection

22 products
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WE ARE HERE TO ANSWER YOUR QUESTIONS

Frequently Asked Questions

How long is shipping, and do you ship worldwide?

Yes, we ship all over the world. We currently ship to 65+ countries.

Shipping typically takes around 5-7 days after a ~3-day processing time.

You can track your order on our tracking page or using the tracking link provided once your order has been dispatched.

What payment method can I use?

We offer 35 diverse payment methods, including major providers such as Mastercard, Visa, American Express, PayPal, and Apple Pay, along with a variety of local payment options to suit your needs.

What if my item arrived damaged or the wrong size?

Don't worry, we've got you covered. Instances of products arriving damaged are exceptionally rare, thanks to our rigorous quality control measures carried out by our trained warehouse staff prior to shipping.

However, if such an unlikely event does occur, please contact our support team via email, provide photos of the damage, and our dedicated team will find a solution for this issue.

Please note:Our sizing is based on international standards. To ensure a comfortable fit, we automatically have to size up by 1-2 sizes.

How do I wash my product?

For the best care of our clothing products, we recommend handwashing and avoiding harsh chemicals. This helps maintain the quality and longevity of the garments.

How do I get free access to VIP benefits?

Unlock free access to VIP benefits by signing up for our newsletter.

As a VIP member, you'll enjoy exclusive discounts, early access to sales, and special promotions.

Stay connected with us to take advantage of these premium perks!

To sign up, scroll down to the bottom of the page.

Can I update my shipping address after placing an order?

Yes, you can update your shipping address after placing an order, provided it hasn't been dispatched yet.

Please contact our customer service team with your order number and the new shipping address as soon as possible.

Need more help? Our support team is here for you.

Support >

Free Shipping

We offer free worldwide shipping on orders over $100/€92/£77

Customer service

Our customer service team is available Monday till Friday from 9am - 6pm

Secure payments

We offer secure payments using Creditcard, PayPal, ShopPay and Amazon Pay.